Refund policy

Plant Satisfaction Guarantee, updated 12/3/2024.

All Plant Sales Are Final. We do not cancel orders after they are placed.

Condition Concerns on Arrival

If you're worried about the condition of your tubers, roots, or plant starts when they arrive, you must contact us within two business days of delivery (per tracking info). This gives us the best shot at resolving things quickly and fairly.

Think something showed up in rough shape? Let us know immediately. These are living, perishable items—we can’t help if they’ve been sitting on a porch, in a box, for a week like forgotten leftovers.

We’re not responsible for carrier-related damage, but we’re happy to help file a claim and back you up.

Our guarantee varies slightly depending on the category: Dahlias, Other Plants, and Merchandise. Each has its own terms, so please read the details below.

Also, heads up—our guarantee is subject to our Customer Conduct

Customer Conduct Policy

We’re all about respectful and constructive communication—it’s how we ensure a positive experience for everyone in our growing community. If you have feedback or concerns, please reach out to us directly so we can resolve the issue promptly and fairly. We’re here to help, and we take pride in finding solutions that work.

That said, we reserve the right to refuse service, cancel orders, or void guarantees if a customer engages in disrespectful behavior. Over the years, we’ve seen too many growers face devastating challenges because of impatient or unfair actions, like airing complaints publicly on social media before giving the business a chance to address them.

Here’s the deal: If customer service matters are taken public before we’ve had a chance to help, we may choose to walk away and void guarantees. Likewise, if we see posts that are intentionally damaging or rude behavior toward other growers in the community, we reserve the right to decline your orders altogether.

We’re all in this together, so let’s keep it kind, constructive, and focused on growing beautiful things. Life is too short to deal with a bunch of jackasses (and that works both ways). 🌱🌱

Dahlia Tubers

  1. Our Dahlia Tuber Guarantee

    We guarantee that our dahlia tubers are healthy and true to variety. We're confident in our stock, which is why we offer a conditional warranty through the entire growing season—defined as March through September 30 of the year your tubers ship. After September 30, all dahlias are outside the guarantee window.

    What’s Covered – and What’s Not:

    Our guarantee applies to the current season’s order only. We’re not responsible for:

    • Customer negligence (yes, leaving them in the box counts),

    • Weather extremes,

    • Rodent damage,

    • Improper winter storage, or

    • How the plant performs in future seasons.

    Let’s be real: gardening is a partnership with Mother Nature—and she can be unpredictable. We can’t guarantee perfect results in imperfect conditions.

    What You’ll Receive:

    Every tuber is inspected multiple times during storage and again during packaging. Tubers may arrive with a dormant eye, a visible/awake eye, or even a sprout. All are viable.

    Tuber size? Not a big deal. Some varieties just grow smaller tubers—that doesn’t mean they won’t thrive. We don’t offer refunds based on tuber size.

    Your Job: Inspect Promptly

    We carefully pack every order, but mistakes can happen. Check your shipment immediately. If something is wrong, notify us within two business days of delivery (per tracking info). We require clear photos before shipping any replacements.

    All sales are final after two business days.

    If you're not satisfied with the condition of your tubers on arrival, same deal: let us know within two business days and send photos. We use these to identify issues and improve future shipments. After those two days, care and outcomes are in your hands.

    Important:
    We do not guarantee tubers stored outside the planting window or tubers that go unplanted after arrival.

    Each tuber should produce a full-size plant and emerge within 3–5 weeks of planting. But since countless factors influence growth, we can only extend our support under the following specific conditions (to be listed below).

    If you receive the wrong variety, please send a picture. We will do our best to identify it for you. If you desire a correction, a request should be made via email by September 30 of the year the dahlia was shipped to you. Questions about the care of the dahlia may be asked, and photos of the dahlia/tuber are required to be submitted with the claim. This may require the dahlia to be removed. The warranty does not cover pest destruction, neglect, or weather. Once the claim is approved, a store credit will be applied to your account. No claims after this date. Approved warranty claims will receive a store credit added to your account in the amount of your original purchase (excluding shipping). Approved credits will only be given to the purchaser in which the order was placed. Alternate names, email addresses, etc., not belonging to the original order will not be approved.
  2. We also guarantee our plants are healthy and gall-free. Should you encounter any issues, please notify us via email by September 30 of the year the dahlia was shipped to you. Please be prepared to dig the tubers and/or send pictures. Questions about the care of the dahlia may be asked, and photos of the dahlia/tuber are required to be submitted with the claim. This may require the dahlia to be removed. The warranty does not cover pest destruction, neglect, or weather. The warranty only covers crown gall and/or leafy gall for the first growing season. Once the claim is approved, a store credit will be applied to your account. No claims after this date. Approved warranty claims will receive a store credit added to your account in the amount of your original purchase (excluding shipping). Approved credits will only be given to the purchaser in which the order was placed. Alternate names, email addresses, etc., not belonging to the original order will not be approved.
  3. Fuirk Home cannot be held responsible for abnormal or extreme weather conditions or improper care/planting by the gardener. Improper care/improper planting includes the use of granular fertilizer at planting (any type of fertilizer that begins as a solid, including fertilizer stakes and powder or granules mixed with water), dahlias that are planted at incorrect times, dahlias that do not get at least six hours of sun per day, dahlias that do not get enough water or are overwatered, dahlias planted during the time of frost danger in their area, dahlias that are not planted within a reasonable time frame upon delivery as determined by Fuirk Home, dahlias that have been kept indoors for any period, or dahlias that have been neglected by the gardener. We do not approve warranty requests for dahlias that incur powdery mildew or pests, as this is the gardener's responsibility.

 

Other Plants – Bulbs, Roots, Plugs, and Rooted Cuttings

We guarantee our plants are healthy and true to variety at the time of shipping. That includes bulbs, bare roots, plugs, and rooted cuttings. We're confident in what we ship, which is why we offer a conditional warranty through the end of the growing season—September 30 of the year your plants are delivered for plants shipped in the spring and May 30 following growing season for plants shipped in the fall or winter.

Other Plants – Bulbs, Roots, Plugs, and Rooted Cuttings

We guarantee our plants are healthy and true to variety at the time of shipping. That includes bulbs, bare roots, plugs, and rooted cuttings. We're confident in what we ship, which is why we offer a conditional warranty through the end of the growing season—September 30 of the year your plants are delivered  and May 30 following growing season for plants shipped in the fall or winter.

Inspect Immediately:

You've got two business days from delivery (per tracking) to let us know if something's wrong. Open your box right away. If you see something off, email us with photos.

Wrong Variety?

If something blooms and it’s clearly not what you ordered, send us a photo. We’ll try to ID it. If a correction is needed, it must be requested by September 30 of the same year and May 30 following growing season for plants shipped in the fall or winter. Depending on the issue, we may ask questions about how the plant was cared for and request photos. (Heads up: You might need to remove the plant for inspection.)

What’s Not Covered:

  • Pest damage

  • Neglect or improper planting

  • Weather (droughts, floods, frosts—we’ve seen it all)

  • Issues in seasons after the one your plant shipped in

We can’t be held liable for forces beyond our control. Nature is unpredictable. You know it, we know it, your compost pile knows it.

Credits & Claims:

Once a claim is approved, we’ll issue a store credit equal to the purchase price (excluding shipping). That credit goes to the original purchaser only. If you used your friend’s name, grandma’s email, or your dog’s Venmo—no dice.

No claims will be accepted after September 30  for and May 30 following growing season for plants shipped in the fall or winter.

We always aim to deliver high-quality plants. But growing isn’t an exact science, and stuff happens. What we can promise is that we ship out the best stock we can get our hands on. 

Inspect Immediately:

You've got two business days from delivery (per tracking) to let us know if something's wrong. Open your box right away. If you see something off, email us with photos.

Wrong Variety?

If something blooms and it’s clearly not what you ordered, send us a photo. We’ll try to ID it. If a correction is needed, it must be requested by September 30 of the same year and May 30 following growing season for plants shipped in the fall or winter.. Depending on the issue, we may ask questions about how the plant was cared for and request photos. (Heads up: You might need to remove the plant for inspection.)

What’s Not Covered:

  • Pest damage

  • Neglect or improper planting

  • Weather (droughts, floods, frosts—we’ve seen it all)

  • Issues in seasons after the one your plant shipped in

We can’t be held liable for forces beyond our control. Nature is unpredictable. You know it, we know it, your compost pile knows it.

Credits & Claims:

Once a claim is approved, we’ll issue a store credit equal to the purchase price (excluding shipping). That credit goes to the original purchaser only. If you used your friend’s name, grandma’s email, or your dog’s Venmo—no dice.

No claims will be accepted after September 30.

We always aim to deliver high-quality plants. But growing isn’t an exact science, and stuff happens. What we can promise is that we ship out the best stock we can get our hands on.

Please do not hesitate to contact us with any questions. 

Return Policy - Merchandise

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Plants, tubers, and bulbs are excluded. See above for Plant Satisfaction Guarantee. Custom orders are excluded.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

To start a return, you can contact us. 

If your return is accepted, we’ll coordinate shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues (Merchandise)

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

Exceptions / non-returnable items (Merchandise)

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. See below for Plant Satisfaction Guarantee. 

Exchanges (Merchandise)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds (Merchandise)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.