Refund policy

Plant Satisfaction Guarantee and Return Policy

Last updated: December 3, 2024, rewritten for clarity on July 27, 2026

We stand behind the health and identity of the plants we ship. Because plants, tubers, bulbs, roots, plugs, and cuttings are living and perishable, all plant sales are final. Plant orders cannot be canceled after they are placed.

Quick Summary

Open and inspect your order immediately after delivery.
Report arrival-condition concerns within two business days of delivery.
Include your order number and clear photographs.
Approved plant claims are resolved with store credit equal to the purchase price of the affected item, excluding shipping.
Credits are issued only to the original purchaser.
Weather damage, pests, improper planting, improper care, and neglect are not covered.
Growing-season deadlines vary by product and shipping season.

Condition Concerns on Arrival

Please open and inspect your package as soon as it is delivered.

If a tuber, root, bulb, plug, cutting, or plant arrives damaged or in poor condition, contact us within two business days of the delivery date shown in the carrier’s tracking information.

Please include:

Your order number
The name of the affected item
Clear photographs of the item
Photographs of the packaging, when relevant
A brief description of the concern

Claims submitted after the two-business-day window may not be eligible for credit or replacement.

We are not responsible for damage caused by the shipping carrier. However, we are happy to help with the carrier claim process when possible.

How Approved Plant Claims Are Resolved

Approved plant claims receive store credit equal to the original purchase price of the affected item. Shipping charges are not included.

Store credit is issued only to the customer account and email address associated with the original order.

Replacement plants may be offered at our discretion when inventory is available.

Guarantee Deadlines

Dahlia tubers

Dahlia tubers are covered through September 30 of the year they are shipped.

Plants shipped in spring

Bulbs, roots, plugs, and rooted cuttings shipped in spring are covered through September 30 of the year they are delivered.

Plants shipped in fall or winter

Bulbs, roots, plugs, and rooted cuttings shipped in fall or winter are covered through May 30 of the following growing season.

Peonies

Because peonies may not bloom in the first season, we allow two springs for bloom verification.

Claims must be submitted by the applicable deadline.

Dahlia Tuber Guarantee

We guarantee that our dahlia tubers are healthy and true to variety when shipped.

Each tuber is inspected during storage and again during packing. Tubers may arrive with a dormant eye, visible eye, active eye, or sprout. These conditions are normal and may all indicate a viable tuber.

Tuber size varies by cultivar and does not determine the eventual size or performance of the plant. We do not issue credits or replacements based solely on tuber size.

Under appropriate growing conditions, a planted tuber will typically emerge within three to five weeks. Emergence time may vary based on soil temperature, moisture, weather, planting depth, and cultivar.

Wrong-Variety Claims

If a dahlia blooms and appears to be different from the variety ordered, contact us by September 30 of the year it was shipped.

Please provide:

Your order number
A clear photograph of the bloom
Photographs of the plant
Any additional information requested by our team

We will make a reasonable effort to identify the variety. Approved claims receive store credit equal to the original purchase price of the affected item, excluding shipping.

Gall Guarantee

We guarantee that our dahlias are healthy and free from visible crown gall and leafy gall when shipped.

Gall coverage applies only during the first growing season and ends on September 30 of the year the dahlia was shipped.

We may request photographs, growing information, or removal of the plant or tuber for inspection before approving a claim.

Other Plants Guarantee

This section applies to bulbs, bare roots, plugs, rooted cuttings, and other live plants.

We guarantee that these plants are healthy and true to variety at the time of shipping.

If a plant blooms and appears to be different from the variety ordered, contact us by the applicable guarantee deadline:

September 30 of the delivery year for plants shipped in spring
May 30 of the following growing season for plants shipped in fall or winter

Please include your order number, photographs, and any other information requested by our team.

What the Plant Guarantee Does Not Cover

Our guarantee does not cover damage, loss, or poor performance caused by:

Delayed planting
Storage outside the recommended planting window
Improper planting depth or timing
Planting before the danger of frost has passed
Insufficient sunlight
Overwatering or underwatering
Improper fertilizer use
Indoor storage or indoor growing
Extreme heat, cold, frost, flooding, drought, or other severe weather
Pests, rodents, or animal damage
Powdery mildew
Neglect
Failure to follow growing instructions
Problems occurring after the covered growing season

Improper fertilizer use includes applying granular fertilizer, fertilizer stakes, powdered fertilizer, or other solid fertilizer products at planting.

Gardening involves weather, soil, pests, and other environmental conditions outside our control. We cannot guarantee a specific growth rate, bloom quantity, stem length, harvest yield, or future-season performance.

We do not guarantee tubers or plants that are stored beyond the recommended planting window or left unplanted for an unreasonable period after delivery.

Customer Conduct

We are committed to respectful and constructive communication. When a concern arises, we will make a good-faith effort to investigate it and find a fair solution.

We reserve the right to refuse service, cancel future orders, or deny a claim when a customer engages in threatening, abusive, discriminatory, fraudulent, or harassing behavior toward our staff, customers, or growing community.

Customers must provide the photographs, order information, and other reasonable documentation needed for us to review a claim.

Merchandise Return Policy

Non-plant merchandise may be returned within 30 days of delivery.

Plants, tubers, bulbs, roots, plugs, cuttings, custom products, and other perishable items are not eligible for merchandise returns.

To qualify for a return, merchandise must be:

Unused
In the same condition in which it was received
In its original packaging
Accompanied by any original tags

Damaged, Defective, or Incorrect Merchandise

Inspect merchandise when it arrives. Contact us promptly if an item is defective, damaged, or different from what you ordered.

We will review the issue and provide instructions for the next steps.

Exchanges

The fastest way to receive a different item is to return the original item after the return is approved and place a separate order for the replacement.

Merchandise Refunds

We will notify you after we receive and inspect your return.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Contact Us

For questions, claims, or return requests, contact us with your order number and any relevant photographs.